For using Less Than Container Load Terminal-to-Terminal (CFS-to-CFS) and Door-to-Terminal (Door-to-CFS) Seafreight Service by iQ Global Logistics Corp (frm. WTX).
GENERAL & LICENSING
ALL RATES AND SERVICE CONDITIONS PUBLISHED ON-LINE ARE SUBJECT TO CHANGES WITHOUT NOTICES AND SUBJECT TO CONFIRMATION UPON A BOOKING REQUEST.
IN ORDER TO USE THE WTX LCL SEAFREIGHT SERVICE CARGO MUST BE BOXED OR CRATED. EVERY SINGLE SHIPPING UNIT MUST BE LABELED FOR THE SHIPPING PURPOSE WITH BOX/ITEM#, CONSIGNER AND CONSIGNEE ADDRESSES AND PHONE NUMBERS. SERVICE IS OFFERED IS ON FOB BASIS. CERTAIN RESTRICTIONS MAY APPLY.
General conditions of iQ Global Logistics Corp's service complies with the legal conditions in the back side of Bill of Lading. Visit our BACK SIDE OF BOL page for complete details.
iQ Global Logistics Corp is a licensed U.S. Ocean Transportation Intermediary (OTI) operating as a Non-Vessel Operating Common Carrier (NVOCC) - OTI License No. 020574N. We are also licensed with the Federal Motor Carrier Safety Administration (FMCSA, a division of DOT) for all inland U.S. transportation as a freight forwarder under license FF#6853.
WARNING!: iQ Global Logistics Corp does NOT provide service to unlicensed Ocean Transportation Intermediaries, which arrange oversea shipments for individual shippers. The statement must be accepted when booking a shipment*.
*According to the Shipping Act of 1984 international movers are required to be licensed by the U.S. Federal Maritime Commission as an Ocean Transportation Intermediary. ("OTI"). Licensed entities have a responsibility to ensure they are not providing service to an unlicensed OTI. Accepting cargo from unlicensed OTI constitutes a violation of the Shipping Act. Knowing and willful violations of the Shipping Act carry a possible civil penalty of up to $30,000 per occurrence.
iQ Global Logistics Corp does NOT provide service to unlicensed OTIs.
Individual shippers or licensed OTIs, when booking a shipment must confirm the following statement: I am NOT an unlicensed Ocean Transportation Intermediary. I do NOT arrange oversea shipments for individual shippers.
PENALTY FOR FALSIFICATION OF THE STATEMENT: If a confirmation of the statement will be fallacious, then information about the attempt to violate the Shipping Act along with obtained info about the unlicensed OTI be forwarded to U.S. FMC in order to penalize the company for the illegal activity.
BOOKING CONFIRMATION & SHIPPING INSTRUCTIONS
Exporter will be able to schedule shipment on-line and receive e-mail with complete Shipping Instructions. Exporter must follow the Shipping Instructions. Failure following the Shipping Instructions may result in shipment cancellation, delay or unpredictable additional charges. iQ Global Logistics Corp will not be responsible for any problems, which may occur due to failure following to the Shipping Instructions.
SHIPPING DOCUMENTS
Upon a booking request exporter will receive e-mail with Shipping Instruction, which contains links for filing all essential shipping documents necessary to complete the entire shipment. The samples are published in SHIPPING DOCUMENTS section of the website. However, depending on commodity it may require a more comprehensive list of items shipped and/or additional shipping documents. iQ Global Logistics Corp does not take any responsibility for inaccurate shipping documents, nor for sufficiency of documents represented to all parties related to a shipment.
iQ Global Logistics Corp must receive completed shipping documentation no later than one business day after shipment is tendered. Failure to complete the documentation will result in shipment’s cancellation or delay. Storage charges and or other penalties may apply. It is exporter’s responsibility to have the proper documentation prepared for export and import custom clearance in the destination country. Exporter must be aware of and comply with laws, requirements and restrictions of countries of origin and destination.
TRANSIT / SAILING TIME
Although we work diligently to insure your shipment arrives as scheduled we cannot guarantee a specific transit time. For Sea Freight transit/sailing time and vessel schedule provided in shipment details is not precise. Estimate Time of Departure (ETD) and Estimate Time of Arrival (ETA) cannot guarantee a specific transit time. Shipments that require more than Packing List and Commercial Invoice and may require more transit time.
INSURANCE, PALLETIZING & WOODPACKING RESTRICTIONS
To find out about Insurance, Palletizing and Woodpacking Restrictions visit corresponding pages of the web-site: Insurance, Palletizing and Woodpacking.
PAYMENT
For shippers that do not have an account with us we request a deposit 50-100% of the estimated shipping charges. The deposit will be applied to the final cost of your shipment. Consigner (Exporter) will be informed of the need for the prepayment via e-mail before the booking is processed.
After cargo reaches an origin carrier’s Container Freight Station (CFS) the CFS will issue to us a dock receipt with certified weight-measurements for it. Upon receiving this information we will e-mail to consigner a link, which contains the final invoice for the shipment based on its actual size and weight.
Payment due is in five days from the date of invoice but no later than Estimate Time of Departure (ETD) indicated in shipping instructions. If payer does not receive the invoice due to wrong e-mail address or for any other reasons, it is payer’s responsibility to contact iQ Global Logistics Corp's office in order to make the payment.
We do accept major credit cards online Pay on-line using Visa, Master Card and American Express with Verisign PayFlow Link (www.verisign.com).
IMPORTANT: Some credit cards issued by banks outside of the USA may not support the Verisign PayFlow Link and you must provide your credit card info over the phone (+703-433-0280) or via fax (+703-433-0281). DO NOT E-MAIL! Unencrypted e-mail is not a safe way for sending private information.
For payments by mail make it payable and remit to:
iQ Global Logistics Corp
22580 Glenn Drive, Suit 10
Sterling, VA20164, USA
Review our Return Policy
BILL OF LADING
After freight charges are paid and in few days (sometimes it takes a little longer) after Estimated Time of Departure (ETD) Express Release Bill of Lading will be e-mailed to the consigner. Mail or facsimile copies are available upon request. Express Release means that consignee does not have to provide any BOL originals in order to recover cargo at the destination. The Bill of Lading will show shipments routing and contact details of the destination receiving station. Consignee may contact the receiving station on the Estimated Time of Arrival (ETA). To avoid mistakes we suggest provide a copy of the Bill of Lading and let the destination receiving station know how to reach consignee once freight is available for the release.
Copy of the Bill of Lading via e-mail is free. Facsimile copies are free by request. If Bill of Lading requesting by mail then USPS First Class Mail within USA/Canada or USPS international (two US 1st class stamps) is free. International or domestic delivery by USPS express mail costs $50+. This must be requested in writing and paid in advance.
Please, note: If we do not receive the final payment in time then we cancel Freight Express Release at the destination. In this event consignee must provide a set of original Bill of Ladings in purpose to recover the cargo at the destination. Express mail with this set of originals will cost USD150+. We will not take any responsibilities for any demurrage and other charges connected to delays with the release. We will not take any responsibilities for any charges connected to any delay of your freight at any point on its way to the place of release. Any additional insurance will be canceled as unpaid on the time of express release cancellation as well. If not paid within three weeks from the day of arrival at the destination, the shipment will be considered abandoned and U.S. and destination security officials will be notified and additional fines levied. Return check fee is $50.
DESTINATION CHARGES
International shipments are subject to destination charges and or other fees at the destination. The charges are not included in iQ Global Logistics Corp's freight invoices. It is on consignee’s account and must be paid by consignee directly at the destination receiving terminal. Destination charges may include but not limited by destination country customs duty, tax, VAT (value added tax), reloading, terminal handling charges, shipping documentation, custom forms filing etc. Consignee must clear their shipment through customs at the designated port of entry assigned by the carrier. Even tough a destination agent should guide consignee in the complexity of destination country importing procedures, it is the responsibility of the consignee to arrange customs clearance. For most countries, consignee must to pay all or part of destination charges at a port of entry.
CONDITIONS OF SERVICE
In order to use iQ Global Logistics Corp's LCL Seafreight Service cargo must be boxed or crated and labeled for the shipping purpose (name, address, city, country & phone#). Certain restrictions may apply.
Rates are subject to minor variance and should be confirmed when booking. All rates are in U.S. Dollars on FOB basis (Incoterms: Free on Board). FINAL PRICE is subject to certified weight and dimensions.
Terminal to terminal ocean freight rates are on basis of w/m - weight or measure and subject to w/m verification.
DESTINATION CHARGES: Rates include origin handling charges, fuel surcharge and currency adjustment but subject to all applicable destination charges (customs clearance, destination handling charges, delivery etc). ALL DESTINATION CHARGES PAYABLE ON CONSIGNEE’S ACCOUNT.
Hazardous, Perishable or Over-length (longer than 3.65m / 12ft) and other special or irregular cargo/goods are subject to surcharges and accepted after approval and rate confirmation only.
WOODPACKING RESTRICTIONS - Review our WOODPACKING page on woodpacking restrictions that apply to some countries.
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